This article covers what happens when you delete something in Lantern, how a school asks for data to be erased, and what to do before your school stops using Lantern.
Deleting things yourself
- A draft report: in the editor, choose Delete draft. It's removed from your reports and the class list. Signed-off reports can't be deleted this way.
- A class: on the class page, open Class actions and choose Delete class. Reports already written for it stay. To put a class away without deleting it, choose Archive class instead.
- A student: choose Remove beside them on the class page.
- A voice: in Writing profile, choose Delete on the voice.
The 30-day recovery window
When data is deleted in Lantern, or a school asks for it to be erased, it's removed from use straight away and permanently deleted from Lantern's main stores after 30 days. Until then it can be recovered if the deletion was a mistake: contact us quickly. Some information may stay in secure backups for a limited time before it's permanently deleted.
Asking for data to be erased
To ask for a student's or a teacher's information to be erased, or corrected, contact us. Requests about student information usually come through the school, because Lantern holds it on the school's behalf. Tell us the school, what should be erased, and why. Privacy questions can also go to privacy@embereducation.com.au.
Withdrawing consent
School admins record the school's consent in School admin, on the Consent tab. Withdrawing a consent record erases every student it covers: their information is removed straight away and permanently deleted within 30 days. This can't be undone.
If a consent record was made by mistake, such as the wrong class or a test record, use Correct this record instead. It changes the record only and erases nothing.
Before your school leaves Lantern
Your school stays responsible for keeping official student records and final reports. Before you leave:
- Make sure the reports you need are finalised.
- Download them: on the Reports page, choose Export all, pick a class or everything, and download a zip. See Find, copy and download your reports.
- Contact us to arrange your school's departure. We'll give you a chance to get your data out before it's deleted.
Leaving Lantern is arranged with Ember, not from a button in the app.
Still stuck?
Email support@lanternreports.com.au and a real person will get back to you.