Privacy and data
AI providers and model training
Google Vertex AI processes the notes and draft text for each request outside Australia; student information isn't used to train AI models.
Deleting data and leaving Lantern
How deletion and erasure requests work, the 30-day recovery window, getting your reports out before you leave, and what withdrawing consent erases.
Where your data is stored and how it's protected
Data is hosted in AWS Sydney with disaster recovery in Melbourne, encrypted, scoped to your school and recorded in an audit trail; outside your school, only Ember staff who need to can see reports, and students and parents have no accounts.
Still stuck?
Email support@lanternreports.com.au and a real person will get back to you.
Ask a question
Ask in your own words and we’ll point you to the right guide.